Refund policy

SHRINGARVI'S RETURN & REFUND POLICY

At Shringarvi, we take great care in curating and packing every order. However, if you receive a damaged, defective, or incorrect item, we're here to help. If for any reason you need assistance with a return, please review the policy below-

1. Return and Refund due to Damaged, Defective, or Incorrect Product

If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery by emailing us at shringarvi@gmail.com along with:

Your Order ID
Product images along with Unboxing Video.
Clear images of the issue

Once your request is reviewed and approved, the following process will apply:

Shringarvi will arrange a return pickup at no additional cost.
Refunds for prepaid orders will be processed to the original payment method within 5–7 business days after the product has been received and verified.
Refunds for Cash on Delivery (COD) orders will be processed via bank transfer within 7–12 business days after the product has been received and verified.

2. Return and Refund due to Personal Preference or Change of Mind

Since jewellery is a personal accessory, we encourage customers to carefully review product descriptions, dimensions, and images before placing an order, but still if it sometimes becomes necessary to return and you wish to return a product due to personal preference or a change of mind:

Please email us at shringarvi@gmail.com within 48 hours of delivery, along with your Order ID, Unboxing Video and a clear image of the product.
Once your return request is reviewed and approved, the product must be shipped back to us within 48 hours of receiving our approval.
- The product must be unused, unworn, and returned in its original packaging.
- Return shipping charges shall be borne by the customer.
- The customer is required to share the courier tracking ID and shipment details with us via email once the product has been dispatched.
- Shringarvi shall not be responsible for returns lost or damaged in transit while being shipped back by the customer.

Upon receiving the returned product, it will undergo a quality inspection.

If approved:

A refund will be issued in the form of a store credit coupon code only.
No monetary refund will be provided for returns made due to personal preference or change of mind.
The coupon code will be valid for one year from the date of issue.
The coupon code can be used for a future purchase on our website and is non-transferable.

Conditions for Return Approval

Returns may not be accepted if:

The product has been used, worn, damaged, altered, or mishandled after delivery.
The product is returned without original packaging.
The return request is raised beyond the specified timeline.

3. Exclusions

The following items are not eligible for return, refund, exchange, or store credit:

Products purchased during sale, clearance, promotional, or discount offers.
Gift cards and store credit vouchers.
Products that have been used, worn, altered, resized, or damaged after delivery.
Products damaged due to improper handling, storage, or misuse by the customer.
Products returned without original packaging, tags, or accessories (where applicable).
Return requests raised beyond the timelines specified in this policy

4. Failed Delivery & Refused Orders

Cash on Delivery (COD) Orders

To avoid failed deliveries, our team contact customers to confirm COD orders before dispatch.

If a customer refuses to accept a confirmed COD order at the time of delivery, or if the order is returned due to repeated non-availability of the customer, COD will be not available from the next order.

Prepaid Orders

If a prepaid order is returned due to refusal of delivery, repeated non-availability, failure to provide delivery OTP, or incorrect information provided by the customer, shipping and handling charges incurred by Shringarvi may be deducted from the refund amount.

Shringarvi reserves the right to refuse any return, refund, or exchange request if the product fails our quality inspection upon receipt.